FAQs

FREQUENTLY ASKED QUESTIONS

1.   How do I know when my order has been confirmed?

You will receive an email notifying you when your order has been confirmed.

2.   Do I need to create an account to place my order?

It is advised to create an account to make your shopping experience simple and hassle-free. However you can place an order as a ‘guest’ without having an account.

3.   Do you deliver outside India?

Ye, we do deliver outside India.

4.   How safe is it to use Net-banking & Debit or Credit Card for payment on your website?

All transactions at The Organic Nerd are protected and encrypted. We take pride in following the best security practices.

5.   Does The Organic Nerd have any physical stores?

We do not have any physical store but we strive to give you the best experience through our online portal.

6.   I cannot complete my registration, what can I do?

You can mail us your queries at care@theorganicnerdcompany.com or call us on our customer care landline number +9198881833331 for immediate assistance.

7.   Can my products be shipped to an address different from the billing address?

Yes, you can get your products shipped to an address different from the billing address. All you need to do is fill in your desired address under ‘Shipping Address’ to get it delivered at the desired location.

8.   Can I choose my delivery date?

Delivery dates cannot be selected or changed.

9.   Can my shipping address be modified?

You can request for a change in the shipping address if the item has not been dispatched for delivery. Please email us at care@theorganicnerdcompany.com or call us at +919888183331 and we shall be more than happy to assist you.

10.   Can my order be modified or cancelled?

You can cancel or modify you order provided that it has not been dispatched for delivery. Kindly follow the steps given below:

  Go to www.theorganicnerdcompany.com

  Click on ‘My Account’

  Under My Account, select ‘My Order’ and click on ‘Modify’ to edit or change your details.

  •   Once it is done click on ‘Save Changes’ to save the details.

11.   What are the shipping charges?

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

12.   What forms of payment are accepted for on your website?

All credit cards, debit cards and net banking are accepted.

13.   Is Cash on Delivery acceptable?

Yes, there is a flat COD charge of Rs. 50 on Cash on Delivery.

14.   I forgot my password, what can I do?

By clicking on the ‘Forgot Password’ option, you can generate a request for a new password to be sent to your registered email-id. Follow the steps mentioned in the email to reset your password.

15.   What if an item is out of stock?

We are sorry for the inconvenience if the products listed are out of stock. However we can notify you once it is back in stock. Simply go to the product page and click on ‘Notify Me’ with your registered email address and we will get back to you when the product is restocked.

16.   What is the estimated delivery time?

You can expect delivery of the order within 7-14 business days for domestic delivery and 14-21 business days for international delivery (PS: international deliveries maybe subject to customers duties that the customer will have to pay to receive the package. We only charge shipping fee and not customs)

17.   What if I receive an incomplete, incorrect or damaged order?

In the extremely rare occasion where you receive a product with damaged packaging. All claims for shortages or damages must be reported to customer service on the day of delivery with supporting images if applicable, so we can best address your concern. We take no responsibility for goods signed by an alternative person.We are not responsible for damage after delivery.

18.   How does the delivery process work?

All our deliveries are processed through safe courier services. When your order is dispatched you will receive an e-mail with your tracking number. The tracking number can be used to track the status of your order.

20.   How can I track my order?

Kindly follow the steps given below to track your order:

  Go to www.theorganicnerdcompany.com

  Click on ‘My Account’

  Under My Account, select ‘My Order’ and click on ‘Track My Order’.

  •   You will then be asked for your Tracking Number which was initially mailed to you on order completion. Enter the same and your details will be fetched.

21.   How do I request for a refund for my cancelled order?

Kindly refer to our Return and Exchange Policy to understand if your order qualifies for a refund. If it qualifies for a return then the refund will be processed in 24-48 hours and will reflect in your bank account in 7-10 days.

Please contact your bank for further information.

For any other assistance regarding refunds please contact +919888183338 or email us at care@theorganicnerdcompany.com